Well, now you have a place to complain, gripe, and deal with all your mortgage issues and woes. Developed by the Obama administration, the Consumer Financial Protection Bureau is now open for business. And they want to hear all about your mortgage problems. This government agency has been mostly dealing with credit card complaints (talk to them about that, too) but now want to hear about mortgages.
When you get to their page, you can easily submit your complaint, watch a YouTube video from their director, and connect with them via Facebook or Twitter. According to this Chicago Tribune article, when they initially opened up to hear credit card complaints, they received over 5,000 and were able to resolve over 3,100! They’re hoping to handle complaints through the end of this year.
As I mentioned, the easiest way to contact them is via their Web site. However, they’re also reachable via postal mail at P.O. Box 4503, Iowa City, IA 52244, fax 855-237-2392, or telephone 855-411-2372. Please be aware that it is not a toll-free number. But they did mention that they’re hoping for virtually no wait time to speak to a representative.
You can also create an account through the site and visit often to check the status. You can also view correspondence between CFPB officials and members of Congress as well as recent press releases regarding the bureau.
I’d love to hear if anyone has submitted a complaint through you and whether they were successful in resolving it or not. I hope that this is another avenue the government has established to take care of those underwater and remove some of the excess inventory we’re seeing on the market. Please post your story if you have one in the comments!